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FAQs

Our FAQs are updated regularly but we're here to help. If you can't find the answer to your question here, please don't hesitate to contact us.

 

When was your company founded? Windward Apparel began as a spark in our eye in late 2015 but was officially formed as an LLC in the State of Virginia, USA in 2016.

Who are the owners?  Our company is family owned and operated out of Richmond, VA USA.  You can learn more about our staff and our story on our About Us page.

How do you source your products? We put a lot of time, energy, and passion into sourcing new or gently used clothing from top name brand apparel companies. Some of these garments are donated, others are sourced from local shops and stores. We source all of our inventory domestically, so our business helps support the US Economy.

Your products look like new...how is it your prices are so low? Windward Apparel is a true thrift store and since many of our products are sourced from charitable donations or low cost sources, we offer our apparel at a price nearly anyone can afford, generally at a fraction of the original MSRP. 

Is Windward a for profit business? Windward is a for profit business but a sizeable percentage of all our sales proceeds go to support highly reputable charitable causes.

What is your return policy?  We guarantee your satisfaction with all Windward products, so we have a very simple, no-hassle return policy. If for any reason you are not completely satisfied, simply return the product and we'll either exchange it or issue a refund of the purchase price, whichever you prefer. No questions asked.

Does Windward have a physical retail storefront location?  At this time, we do not have a physical retail storefront location.  This helps to reduce overhead, keeping our expenses as low as possible, allowing us to deliver the best possible price on our products.

 How quickly will my order ship?  We use USPS for all shipping and most orders ship within 24 hours. Orders placed after 2:00pm Eastern Time will be shipped the next business day. You only pay the actual shipping cost, which is automatically calculated based on the weight/size of the package and the destination.

Does Windward ship internationally?  Yes we do!  Depending on location and customs proceedings, shipping times may vary but expect to 2-3 weeks from the date of your order. We do not ship to any countries where it is illegal to conduct trade from the USA.