Our FAQs are updated regularly but we're here to help. If you can't find the answer to your question here, please don't hesitate to contact us.
When was your company founded? Windward Apparel began as a spark in our eye in late 2015 but was officially formed as an LLC in the State of Virginia, USA in 2016.
Are Windward products really Made in the USA? Yes, every product we sell is Made in the USA and adhere to the Federal Trade Commission's definition of the same. We work hard to source all of the materials used in the construction of our garments (fabric, trims, etc) from domestic sources. Since the manufacturing industry in the United States is still trying to make a come-back, options are limited, so in rare cases we have to source trims outside of the USA. Every Leeward garment is designed, cut, sewn, and packaged in the USA without exception.
Who designs Windward products? Our products are designed from scratch by Windward staff to meet the challenges of the marine environment and the demands of active sailors.
Where are Leeward products manufactured? All WIndward Apparel products are designed, tested, manufactured, and packaged in the USA.
What about conditions for factory workers? The factories who cut and sew our garments are located in the USA. These are professional organizations who pay a fair wage and provide safe working environment for their employees, in adherence with Federal and State Laws. We visit these facilities, as often as possible, to ensure our standards are being met. We do not allow subcontracting.
Are Windward products competitively priced? When comparing Windward products, we base our pricing to deliver unmatched value. If you only compare our price point to foreign made products of inferior quality, you will find our products are slightly more expensive. But there is a good reason: our products are not only guaranteed to deliver the best value for your money but every product is ethically manufactured in the USA. If for any reason you are not completely satisfied, simply return the product and we'll either exchange it or issue a full refund of the purchase price, whichever you prefer. No questions asked.
What is your return policy? We guarantee your satisfaction with all Windward products, so we have a very simple, no-hassle return policy.
Does Windward have a physical retail storefront location? At this time, we do not have a physical retail storefront location. This helps to reduce overhead, keeping our expenses as low as possible, allowing us to deliver a better price on our products.
Does Windward offer wholesale pricing for retailers? Yes we do! WIndward offers wholesale pricing on bulk orders. Please contact us for more information.
Does Leeward offer customized apparel for yacht clubs and sailing teams? Yes, we supply yacht clubs and sailing teams with customized garments. This process requires some lead time and may involve cost for graphic art conversion. Please contact us for more information.
How quickly will my order ship? We use USPS for all shipping and most orders ship within 24 hours. Orders placed after 2:00pm Eastern Time will be shipped the next available business day. You only pay the actual shipping cost, which is automatically calculated based on the weight/size of the package and the destination.
Does Windward ship internationally? Yes we do! Depending on location and customs proceedings, shipping times may vary but expect to 2-3 weeks from the date of your order. We do not ship to any countries where it is illegal for us to conduct trade.