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Privacy Policy

OVERVIEW

At Windward Apparel, LLC®, we are committed to protecting the privacy of our customers. This Privacy Policy describes your privacy rights regarding the collection, use, storage, sharing and protection of your personal information. It applies to the www.windwardapparel.com website and all related sites, applications, services, and tools regardless of how you access or use them.

You agree to our use of your personal information and content in accordance with our Privacy Policy, which is incorporated herein by reference. You accept this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “Windward Apparel, LLC® Products and Services”). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with notice by posting the change on the "Policy Updates" page of our website.

Windward Apparel, LLC® Privacy Policy governs your interactions, activities, and purchases through the site and are incorporated herein by reference. We reserve the right to modify the site at any time without prior notice, including without limitation, removing or making unavailable areas of the Site from time to time for maintenance. Authorized employees within Windward Apparel, LLC®, on a need to know basis only, may use information collected from individual clients and customers of clients. We constantly review our systems and data to ensure the best possible service to our clients.

CONFIDENTIALITY

Customer records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, hand-outs or copies of records as part of an agreed contract, for the benefit of both parties.

*** We do not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services, products, and offers. ***


HOW WE COLLECT INFORMATION FROM CUSTOMERS

When you visit the www.windwardapparel.com website or use Windward Apparel, LLC® Products and Services, we may collect information sent to us by your computer, mobile phone, or other access device. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, the operating system you’re using, your location, mobile network information, standard web log data, and other information. Web log data includes the browser type you’re using and traffic to and from our site. When you visit the www.windwardapparel.com website or use Windward Apparel, LLC® Products and Services, we also collect information about your transaction and related activities.

In addition, if you subscribe to receive notifications from Windward Apparel, LLC®, we may collect the following types of information:

Contact information, such as your name, address, phone, mobile, email, and other similar information.

Detailed personal information such as your date of birth or social security number.

Windward Apparel, LLC® does NOT store any personal financial information, such as bank account numbers and/or credit card numbers that you use to make purchases from Windward Apparel, LLC® Services.

We may also obtain information about you from third parties, such as public records, credit bureaus, financial institutions, and identity verification services.

You may choose to provide us with access to certain personal information stored by third parties such as social media sites (e.g., Facebook, LinkedIn, Twitter, etc). The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with www.windwardapparel.com and authorizing Windward Apparel, LLC® to have access to this information, you agree that Windward Apparel, LLC® may collect, store, and use this information in accordance with this Privacy Policy.

In order to help protect you from fraud and misuse of your personal information, we may collect information about your use and interaction with our website or Windward Apparel, LLC® Services. For example, we may evaluate your computer, mobile phone, or other access device to identify any malicious software or activity.

We may also collect additional information from or about you in other ways, such as through contact with our customer support team, results when you respond to a survey, and from interactions with members of the Windward Apparel, LLC® staff.


COOKIES

Like most interactive web sites, Windward Apparel, LLC® website may use cookies to enable us to retrieve user details for ease of use upon each visit. Some of our affiliate partners may also use cookies.

When you access our website or use Windward Apparel, LLC® Products and Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, "Flash Cookies," or other local storage provided by your browser or associated applications ("Cookies").

We use these technologies to:

Recognize you as a customer or return visitor.

Customize Windward Apparel, LLC® Products and Services, content, and advertising.

Measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud.

To promote trust and safety across our sites and Windward Apparel, LLC® Products and Services.

We may use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent Cookies remain on your device until you erase them or they expire.

We encode our Cookies so that we can interpret the information stored in them. You are free to decline our Cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website and Windward Apparel, LLC® Products and Services. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies.

You may encounter Windward Apparel, LLC® Cookies on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a Cookie placed by the web page or application. Likewise, these third parties may place their own Cookies that are not subject to our control and the Windward Apparel, LLC® Privacy Policy does not cover their use.


HOW WE PROTECT AND STORE PERSONAL INFORMATION

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.

We store and process your personal information on our computers in the US and elsewhere in the world where our facilities may be located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

How we use the personal information we collect:

Our primary purpose for collecting any personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

Provide Windward Apparel, LLC® products, services, and customer support.

Process transactions and send notices about your transactions.

Resolve disputes, collect fees, process refunds, and troubleshoot problems.

Prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions.

Customize, measure, and improve Windward Apparel, LLC® Products and Services and the content, layout, and operation of our websites and applications.

Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences.

Contact you at any telephone number, by placing a voice call, or through text (SMS) or email messaging, as authorized by our Terms and Conditions.

Compare information for accuracy and verify it with third parties.


MARKETING

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize Windward Apparel, LLC® Products and Services, content, and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, simply opt-out by following the directions that may be provided within the communication or advertisement.

We respect your communication preferences. If you no longer wish to receive notifications via our application, you can adjust your preferences at any time.

We may call, email, or text message (SMS) you at a mobile phone number that you have provided to us. You can indicate your contact preferences by logging into your account and adjusting your preferences in the administrative dashboard or by following the directions provided within the communication.


HOW AND WHEN WE SHARE CUSTOMER INFORMATION

To process customer payments, we may share some of your personal information with the merchant or company that you are paying from. Your contact information, order and confirmation numbers, items and quantities purchased, information from your authorized merchant or payment gateway, etc. may be provided to the financial institution. In addition, some information may also be shared with third parties when you use these third parties to access Windward Apparel, LLC® Products and Services. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable Windward Apparel, LLC® Products and Services.

If an attempt to pay for product fails, or is later invalidated, we may also provide your financial institution with details of the unsuccessful payment. To facilitate dispute resolution, we may attempt to contact your or provide your contact information to your financial institution.

We work with third parties, including merchants, to enable them to accept or send payments from or to you through Windward Apparel, LLC® Products and Services. In doing so, a third party may share information about you with us, such as your email address or mobile phone number, to inform you that a payment has been sent or when you attempt to pay a merchant or third party. We use this information to confirm that you are a Windward Apparel, LLC® customer or to send you notification of payment status. Also, if you request that we validate your status as a Windward Apparel, LLC® customer with a third party, we will do so.

Please note that merchants, payment gateway providers, and third party sites used to make payments may have their own privacy policies, and although Windward Apparel, LLC® Terms of Use does not allow the other transacting party to use this information for anything other than providing Windward Apparel, LLC® Products and Services, Windward Apparel, LLC® is not responsible for their actions, including their information protection practices.

*** Windward Apparel, LLC® does not store customer or client Financial or Bank Account information anywhere in our databases. Transactions are facilitated by the merchant or payment gateway account provider with whom our services are integrated. The information we use will only link to your authorized payment gateway provider.


LINKS TO THE WINDWARD APPAREL, LLC® WEBSITE

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.


HOW YOU CAN CONTACT US WITH PRIVACY RELATED QUESTIONS

If you have questions or concerns regarding this policy, you should contact support@windwardapparel.com